Privacy Policy

1. Introduction

1.1. At Game Insider, we are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will handle your personal information.

1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms outlined below.

2. Collecting Personal Information

2.1. We may collect, store, and use the following kinds of personal information:

(a) Information about your device and your visits to our website (IP address, location, browser type, operating system, referral source, visit length, page views, navigation paths);

(b) Information you provide when registering (email address);

(c) Information you provide when creating a profile (name, profile photo, gender, DOB, interests, education, and employment info);

(d) Information you provide for newsletters or notifications (name and email);

(e) Information generated during use of our services (timing, frequency, and patterns);

(f) Information related to purchases (name, address, phone number, email);

(g) Information you post on the site (username, profile photo, post content);

(h) Information in communications you send us (content and metadata);

(i) Any other personal data you choose to send us.

2.2. If you provide us with another person’s data, you must have their consent to do so, and to allow us to process it under this policy.

3. Using Personal Information

3.1. Personal data submitted to us will be used for purposes outlined in this policy or on relevant pages of our website.

3.2. We may use your personal information to:

(a) Administer our site and business;

(b) Personalise your experience;

(c) Enable access to services;

(d) Deliver purchased digital products;

(e) Provide services you’ve purchased;

(f) Send invoices and reminders;

(g) Send non-marketing communications;

(h) Send requested email updates;

(i) Send newsletters if subscribed;

(j) Send marketing updates with consent;

(k) Share aggregated user statistics;

(l) Handle inquiries or complaints;

(m) Ensure website security and prevent fraud;

(n) Monitor compliance with our site’s T&Cs.

3.3. Content you publish may be used per the license you grant us.

3.4. You can update privacy settings using site controls.

3.5. We will not share your personal data for third-party marketing without your explicit consent.

3.6. Payments are handled via providers like Razorpay and PayPal. We share information with them only as needed for payment processing, refunds, or related queries. Please check their privacy policies.

4. Disclosing Personal Information

4.1. We may disclose data to our team, advisors, agents, suppliers, or partners where necessary.

4.2. We may share data within our corporate group (subsidiaries or affiliates).

4.3. We may disclose personal data:

(a) As required by law;

(b) For legal proceedings;

(c) To establish or defend legal rights;

(d) As part of a business sale;

(e) If disclosure is likely to be ordered by a court.

4.4. Except as described here, we will not share your data with third parties.

5. International Data Transfers

5.1. Data we collect may be stored and processed in countries where we operate.

5.2. Published data may be globally accessible online.

5.3. You agree to such transfers by using our website.

6. Retaining Personal Information

6.1. We retain data only as long as necessary.

6.2. Exceptions may apply:

(a) If required by law;

(b) For ongoing or future legal matters;

(c) To establish, exercise, or defend legal rights.

7. Data Security

7.1. We take reasonable precautions to protect personal data.

7.2. Data is stored on secure, password- and firewall-protected servers.

7.3. Financial transactions are encrypted.

7.4. However, internet data transmission is inherently insecure.

7.5. You are responsible for keeping your account credentials confidential.

8. Policy Updates

8.1. We may revise this policy occasionally.

8.2. Check this page for updates.

8.3. We may notify users of changes via email or our platform.

9. Third-Party Websites

9.1. Our site may include links to external sites.

9.2. We are not responsible for their privacy policies.

10. Updating Your Information

10.1. You can update your details in your account settings.

11. Cookies

11.1. Our website uses cookies.

11.2–11.11. These are small files stored on your browser to enhance your experience, track behavior, and support features. You can block or delete cookies via your browser settings, though it may impact site functionality.

12. Credit

12.1. This policy is adapted from a template provided by SEQ Legal (http://www.seqlegal.com).

13. Our Details

13.1. This website is owned and operated by Crazy Dots Pvt Ltd.

13.2. We are registered in India and headquartered in Pune.

13.3. You can contact us:

(a) Via our website contact form;

(b) By email: [email protected]

(c) By reaching out to us on our social channels. 

14. Refund Policy

14.1. At Game Insider, we are committed to delivering a high-quality learning experience through our digital programs, mentor sessions, and community-based ecosystem. Since our courses include instant access to proprietary content, community channels, and live expert sessions, our refund policy ensures fairness while preventing misuse.

14.2. Eligibility for Refunds:
Refunds are applicable only under the following conditions:
(a) Duplicate Payment: If a student has accidentally made a duplicate payment for the same program, a 100% refund of the duplicate amount will be issued after verification.
(b) Technical Payment Error: If a payment is deducted but enrollment access isn’t activated, a full refund will be processed upon confirmation from the payment gateway.
(c) Exceptional Circumstances: In rare cases such as medical emergencies or serious personal events, students may apply for a partial refund or deferral. These cases are reviewed individually and require valid documentation.

14.3. Non-Refundable Situations:
Due to the digital nature of our programs, refunds will not be granted in the following cases:
(a) Once course access or login credentials have been provided.
(b) After attending any live mentor session or downloading course resources.
(c) If the student has joined the Discord community or interacted with mentors.
(d) If dissatisfaction arises from subjective reasons such as teaching style, course difficulty, or change of interest.
(e) If the student fails to attend sessions or complete the course after enrollment.
Once access is granted to any part of the course content, the purchase is deemed final and non-refundable.

14.4. Review Period (Pre-Access Assurance):
To help students make informed decisions, Game Insider provides detailed course outlines, mentor information, and previews on the website.
Prospective learners are encouraged to attend free webinars, explore sample lessons, or speak with our admissions counselors before enrolling.
Once a student confirms enrollment and access is activated, the purchase is final. This ensures transparency before payment and eliminates the need for post-access refunds.

14.5. Deferral & Course Transfer Policy:
(a) Students may defer to a later cohort once, within six (6) months of their original enrollment date.
(b) A deferral request must be made at least seven (7) days before the current cohort’s start date.
(c) If the future cohort fee is higher, the student must pay the difference before rejoining.
(d) Alternatively, a student may request a course transfer to another Game Insider program of equal or lesser value, subject to approval.

14.6. Refund Request Process:
To request a refund (if eligible under the terms above), please email [email protected] with the following details:

• Full Name
• Registered Email ID
• Program Name
• Payment ID / Transaction Receipt
• Reason for Refund Request

Our support team will verify and respond within 5–7 working days. Approved refunds will be credited to the original payment method within 7–10 working days.

14.7. Payment Disputes & Chargebacks:
Initiating a chargeback after accessing Game Insider content constitutes a breach of our Terms of Service. Such cases will be reported to the payment gateway, and the student’s account may be permanently suspended.

14.8. Right to Modify or Deny:
Game Insider reserves the right to:
(a) Modify or update this policy at any time without prior notice.
(b) Deny refund requests that do not meet the eligibility criteria or show signs of misuse.
Our intent is to maintain fairness — supporting genuine learners while protecting our mentors, platform, and intellectual property.

14.9. Contact for Refund Queries:
For all refund or payment-related queries, please contact:
📧 [email protected]
🕒 Response time: 48–72 hours (Mon–Fri, 10 AM – 6 PM IST)